Wednesday 29 Feb 2012
You are the king of search.
When I ask you for stuff, you give it to me.
Whether I am searching for Abraham Lincoln’s height, a Chinese restaurant or tomorrow’s weather, you give it to me.
I type things into your inviting, rectangular search box with its understated yet handsome grey border every single day, and you give me data.
Yes, you are the king of search.
How loath I am, therefore, to have to point out an unsightly dent in your crown.
Ms. Mayer says that 20% of all Google searches are now Local in nature – a large and round number; perhaps even too modest a quote.
I have watched you take on Local Search with the gusto of a lumberjack addressing himself to a stack of flapjacks on a frosty woodland morning. In fact, thanks to you, I earn part of my living from your Local dominance.
Yes, you are the king of Local, too, but…
The Search Box In The Google Places Help Forum Is Broken, Broken, Broken!
How well I recall the days when an issue would arise in fora or amongst my local search clients and I would rush right to you, to your grey-bordered search box in the Places Help Forum, to discover if a problem was wide-spread, previously well-documented or something new under the sun.
It’s been at least 2 months since I’ve been able to get that precious box to show me even 1 single result.
It’s like this – I perform a search for the term which Google Places Top Contributor Mike Blumenthal cites as the #1 topic in your forum: reviews. But I get no love from you. I get this:
Can we talk? What’s happened to our relationship – me as the searcher, you as the kingly provider? I’m afraid I’m not getting the truth from you. I feel insecure. Pass me a hankie, please. I mean, look at this:
My search – reviews – did not match any answers in Places Help? Maybe there’s some kind of inside joke or irony here that I’m not picking up on, but I see hundreds, thousands of threads on this very subject.
So why are you holding out on me? Is it something I’ve done?
Please, fix the Google Places Help Forum Search Box. Please, be the king again.
Because as things are….I can’t tell the SMB over at Cre8asiteforums.com to go search the forum for ‘Reviews’ when his 47 hard earned odes of praise have disappeared, I can’t tell the member in SEOmoz.org’s Q&A forum that I’ve found documentation of changes to suite numbers in Places, I can’t tell the agonized lumberjack on the telephone that his favorite pancake house has gone missing out of Places due to a new ban being placed on the term ‘maple syrup’ and that it’s a known issue in the forum and that you’re working on it…because no matter what I search for, you’re giving me nothing, just nothing.
So, I beseech and implore you, Google Places Help Forum Team, put the unmatched power of search for which Google is justly crowned king back in action behind that box. It’s been weeks and weeks since it has worked for me, and it’s casting a cloud over my life. All the sweat and tears that have gone into business owners posting issues and you answering them has created the #1 documentation resource for all local search issues relating to Google’s properties. I want my resource back! Please, do something.