Comments on: Competitor Left A Negative Review? An In-Depth Look At What To Do. http://www.solaswebdesign.net/wordpress/?p=221 SEO, Local Search Optimization and Website Design for small web business owners Sat, 04 Sep 2010 20:23:26 -0700 hourly 1 http://wordpress.org/?v=3.0.1 By: admin http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-144826 admin Mon, 15 Jun 2009 20:48:49 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-144826 Welcome to the SEOigloo, Carol, Thank you so much for your kind compliment about our blog. That was really nice to hear. It sounds like you are doing a great job navigating the world of reviews and I firmly believe that taking the high road pays off in many ways. Thanks for taking the time to comment. Please come again. Kind Regards, Miriam Welcome to the SEOigloo, Carol,
Thank you so much for your kind compliment about our blog. That was really nice to hear.

It sounds like you are doing a great job navigating the world of reviews and I firmly believe that taking the high road pays off in many ways.

Thanks for taking the time to comment. Please come again.

Kind Regards,
Miriam

]]> By: Carol http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-144726 Carol Sun, 14 Jun 2009 23:35:32 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-144726 I agree we must always take the high road whenever we are criticized, especially online. To give a harsh response can cause a word war back and forth making it even more unpleasant. As a side issue, your blog design is beautiful. Something about it is quite inviting. I think it's the shades of blue and the clean, simplistic design. Absolutely superb. I agree we must always take the high road whenever we are criticized, especially online. To give a harsh response can cause a word war back and forth making it even more unpleasant.

As a side issue, your blog design is beautiful. Something about it is quite inviting. I think it’s the shades of blue and the clean, simplistic design. Absolutely superb.

]]> By: Hot Links To Beat The Heat | This Month In SEO - 8/08 | TheVanBlog | Van SEO Design http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-96454 Hot Links To Beat The Heat | This Month In SEO - 8/08 | TheVanBlog | Van SEO Design Sat, 30 Aug 2008 01:09:24 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-96454 [...] Competitor Left A Negative Review? An In-Depth Look At What To Do. [...] [...] Competitor Left A Negative Review? An In-Depth Look At What To Do. [...]

]]> By: Mihmorandum | 5 Steps for 5 Stars: Reputation Management for Small Businesses | Local SEO http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-95397 Mihmorandum | 5 Steps for 5 Stars: Reputation Management for Small Businesses | Local SEO Sat, 23 Aug 2008 04:00:25 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-95397 [...] Take the high road with negative reviewers, even if they are one of your competitors. Figure out what you can do to work together to promote each other’s businesses positively and make lemonade from lemons (Miriam Ellis, SEO Igloo). [...] [...] Take the high road with negative reviewers, even if they are one of your competitors. Figure out what you can do to work together to promote each other’s businesses positively and make lemonade from lemons (Miriam Ellis, SEO Igloo). [...]

]]> By: admin http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-93384 admin Mon, 11 Aug 2008 19:25:43 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-93384 Welcome, Missy, and thank you for taking the time to share your experience here. It's excellent that you're ahead of the game with your website and reviews. Local Search is taking time to take root in smaller towns (I know, we live in one!) but as it becomes more and more familiar to everyone, you're going to be in great shape. And, by taking the high road, your reputation can only shine in the eyes of your neighbors and customers. Best of luck to your family! Miriam Welcome, Missy, and thank you for taking the time to share your experience here.

It’s excellent that you’re ahead of the game with your website and reviews. Local Search is taking time to take root in smaller towns (I know, we live in one!) but as it becomes more and more familiar to everyone, you’re going to be in great shape.

And, by taking the high road, your reputation can only shine in the eyes of your neighbors and customers.

Best of luck to your family!
Miriam

]]> By: Missy http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-93372 Missy Mon, 11 Aug 2008 18:18:09 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-93372 My family runs a restaurant in a small town, and although the town is not very wired yet. Some of the other restaurants in town, do have a website. We have done the review thing, and so far so good. We did receive a negative review like 2 years ago on Google Local, and basically another family member left a reply to said review, when it was found. It is important to track these things, as more and more people are going to the web, looking for local businesses. I like your analogy, and tips on how to handle a negative review. Sometimes it is easier said than done. But taking the high road is always smarter. Good tips! Thanxs. My family runs a restaurant in a small town, and although the town is not very wired yet. Some of the other restaurants in town, do have a website.

We have done the review thing, and so far so good. We did receive a negative review like 2 years ago on Google Local, and basically another family member left a reply to said review, when it was found.

It is important to track these things, as more and more people are going to the web, looking for local businesses.

I like your analogy, and tips on how to handle a negative review. Sometimes it is easier said than done. But taking the high road is always smarter.

Good tips! Thanxs.

]]> By: admin http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-93170 admin Sun, 10 Aug 2008 19:36:58 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-93170 I'm honored, Stever, and you're very welcome here. Sounds like you've got the kind of hands-on experience that enables you to give very realistic advice. Miriam I’m honored, Stever, and you’re very welcome here. Sounds like you’ve got the kind of hands-on experience that enables you to give very realistic advice.

Miriam

]]> By: Stever http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-93024 Stever Sat, 09 Aug 2008 23:20:57 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-93024 See, after only adding your blog to my reader a couple weeks ago, and then getting a warm welcome like that one above to my first comment here, you get a link in my blogroll. :) See, after only adding your blog to my reader a couple weeks ago, and then getting a warm welcome like that one above to my first comment here, you get a link in my blogroll. :)

]]> By: admin http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-92985 admin Sat, 09 Aug 2008 19:18:02 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-92985 Dear Stephanie, It's very kind of you to stop by and explain Yelp's policy on that. Should you check back here, my readers and I would sincerely appreciate any light you can shed on whether Yelp considers multiple reviews coming from the same IP /computer to be spam. This has been a subject of considerable discussion here this week. To clarify, in the event that a business owner were to set up a computer in his shop for customers to leave reviews of his business if they'd like to, is there a problem with this, in the eyes of Yelp? Let's add to the scenario that the owner is not giving the customers any instructions, incentives or what have you. It's totally up to the customer whether they want to write a positive or negative review, or whether they want to write one at all. If customers chose to leave reviews on the company computer, and this resulted in multiple reviews originating from the same IP, would Yelp see this as a problem and delete those reviews? We'd really like to know! Thanks so much for stopping by. Miriam Dear Stephanie,
It’s very kind of you to stop by and explain Yelp’s policy on that.

Should you check back here, my readers and I would sincerely appreciate any light you can shed on whether Yelp considers multiple reviews coming from the same IP /computer to be spam. This has been a subject of considerable discussion here this week.

To clarify, in the event that a business owner were to set up a computer in his shop for customers to leave reviews of his business if they’d like to, is there a problem with this, in the eyes of Yelp? Let’s add to the scenario that the owner is not giving the customers any instructions, incentives or what have you. It’s totally up to the customer whether they want to write a positive or negative review, or whether they want to write one at all.

If customers chose to leave reviews on the company computer, and this resulted in multiple reviews originating from the same IP, would Yelp see this as a problem and delete those reviews?

We’d really like to know!

Thanks so much for stopping by.
Miriam

]]> By: admin http://www.solaswebdesign.net/wordpress/?p=221&cpage=1#comment-92984 admin Sat, 09 Aug 2008 19:13:02 +0000 http://www.solaswebdesign.net/wordpress/?p=221#comment-92984 Hi Stever! I like your idea very much. And, yes, reading the comments on YouTube is a good way to lose your faith in the human race! Although, it can be funny to watch people having a serious argument over whether the Bee Gees are the best band in the universe or not... Thank you for taking the time to share some good advice here! Miriam Hi Stever!
I like your idea very much. And, yes, reading the comments on YouTube is a good way to lose your faith in the human race! Although, it can be funny to watch people having a serious argument over whether the Bee Gees are the best band in the universe or not…

Thank you for taking the time to share some good advice here!
Miriam

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